"Horrible Customer Service" Indeed

Charles Krauthammer captures the IRS scandal in a nutshell here, including the pathetic evasions of the administration's witnesses to Congress:

"Horrible customer service.” That’s what the newly fired IRS commissioner averred was the agency’s only sin in singling out conservative political groups for discriminatory treatment.

In such grim proceedings one should be grateful for unintended humor. Horrible customer service is when every patron in a restaurant finds a fly in his soup. But when the maitre d’ screens patrons for their politics and only conservatives find flies paddle-wheeling through their consommé, the problem is not poor service. It is harassment and invidious discrimination.
 

And, let me add... it's a crime.