PRESIDENT
OBAMA: Good morning,
everybody -- or good afternoon. Today I want to update the American people on
our efforts to implement and improve the Affordable Care Act. And I'll take a
couple of your questions....
... it has now been six weeks since the Affordable Care Act's new marketplaces
opened for business. I think it's fair to say that the rollout has been rough
so far, and I think everybody understands that I'm not happy about the fact
that the rollout has been, you know, wrought with a whole range of problems
that I've been deeply concerned about.
We start with a typica Obama-ism... he's "not happy" about something that he was responsible for himself. Obama continues to act as if he's just a taking a White House tour, and not the President who is actually supposed to be managing the government. And I am so tired with the trope of how "deeply concerned" he is. Not just "concerned," but "deeply concerned." Beyond being a cliche, it's a complete falsehood... people who are deeply concerned about something try to do their job correctly. They don't go play golf 150 times and then, when the business goes bankrupt or the case gets dismissed or the patient dies, say that they are "deeply concerned" after the fact.
But today, I want
to talk about what we know after these first few weeks and what we're doing to implement
and improve the law. Yesterday, the White House announced that in the first
month, more than a hundred thousand Americans successfully enrolled in new
insurance plans. Is that as high a number as we'd like? Absolutely not. But it
does mean that people want affordable health care
Wrong... it means the opposite. If only 100,000 people out of the 47 million uninsured bothered to persevere long enough to successfully enroll in an Obamacare plan (and putting aside the expansive definition of "enroll" Obama is using), that means that about 46.9/47 million people didn't care enough to keep trying over the course of a whole month. If being "uninsured" were such a hardship, the number should have been much, much higher, and if the website didn't work, you should have seen mass demonstrations outside government offices. You didn't see any of that. This is a vast new program built on a fallacy of "demand" for healthcare.
MORE "FISKING" BELOW THE FOLD!
Wrong... it means the opposite. If only 100,000 people out of the 47 million uninsured bothered to persevere long enough to successfully enroll in an Obamacare plan (and putting aside the expansive definition of "enroll" Obama is using), that means that about 46.9/47 million people didn't care enough to keep trying over the course of a whole month. If being "uninsured" were such a hardship, the number should have been much, much higher, and if the website didn't work, you should have seen mass demonstrations outside government offices. You didn't see any of that. This is a vast new program built on a fallacy of "demand" for healthcare.
MORE "FISKING" BELOW THE FOLD!
The problems of
the website have prevented too many Americans from completing the enrollment
process, and that's on us, not on them. But there's no question that there's
real demand for quality, affordable health insurance. In the first month,
nearly a million people successfully completed an application for themselves or
their families.
See above. To get to 100,000 enrollments Obama has to count people who simply put a "plan" into their "shopping cart," but didn't actually complete the process. Now he's trying to inflate the number by saying that a million people completed an "application." But they had to complete the application to see what the prices were, and then, presumably, many of them got "sticker shock" and quit.
See above. To get to 100,000 enrollments Obama has to count people who simply put a "plan" into their "shopping cart," but didn't actually complete the process. Now he's trying to inflate the number by saying that a million people completed an "application." But they had to complete the application to see what the prices were, and then, presumably, many of them got "sticker shock" and quit.
Those
applications represent more than 1.5 million people. Of those 1.5 million
people, 106,000 of them have successfully signed up to get covered.
Still inflating. Obama should go back to the University of Chicago Law School and teach a course in how to lie with numbers.
Still inflating. Obama should go back to the University of Chicago Law School and teach a course in how to lie with numbers.
Another 396,000
have the ability to gain access to Medicaid under the Affordable Care Act.
That's been less reported on, but it shouldn't be. You know, Americans who are
having a difficult time, who are poor, many of them working, may have a
disability, they're Americans like everybody else. And the fact that they are
now able to get insurance is going to be critically important.
Medicaid is not insurance! It's a government welfare program for poor people. If Obama had sold Obamacare as... hey, we're going to enact a massive new wealth transfer entitlement for the poor on top of food stamps and welfare and the existing Medicaid system, I suspect he wouldn't have gotten it passed.
Later today I'll be in Ohio, where Governor Kasich, a Republican, has expanded Medicaid under the Affordable Care Act, and as many as 275,000 Ohioans will ultimately be better off because of it. And if every governor followed suit, another 5.4 million Americans could gain access to health care next year.
Medicaid is not insurance! It's a government welfare program for poor people. If Obama had sold Obamacare as... hey, we're going to enact a massive new wealth transfer entitlement for the poor on top of food stamps and welfare and the existing Medicaid system, I suspect he wouldn't have gotten it passed.
Later today I'll be in Ohio, where Governor Kasich, a Republican, has expanded Medicaid under the Affordable Care Act, and as many as 275,000 Ohioans will ultimately be better off because of it. And if every governor followed suit, another 5.4 million Americans could gain access to health care next year.
So bottom line is in
just one month, despite all the problems that we've seen with the website, more
than 500,000 Americans could know the security of health care by January 1st,
many of them for the first time in their lives. And that's life-changing, and
it's significant.
That still leaves
about 1 million Americans who successfully made it through the website and now
qualify to buy insurance but haven't picked a plan yet. And there's no question
that if the website were working as it's supposed to, that number would be much
higher of people who've actually enrolled.
So that's problem
number one, making sure that the website works the way it's supposed to. It's
gotten a lot better over the last few weeks than it was on the first day, but
we're working 24/7 to get it working for the vast majority of Americans in a
smooth, consistent way.
The other problem
that has received a lot of attention concerns Americans who've received letters
from their insurers that they may be losing the plans they bought in the old
individual market, often because they no longer meet the law's requirements to
cover basic benefits like prescription drugs or doctor's visits.
Now, as I
indicated earlier, I completely get how upsetting this can be for a lot of
Americans, particularly after assurances they heard from me that if they had a
plan that they liked they could keep it. And to those Americans, I hear you
loud and clear. I said that I would do everything we can to fix this problem.
And today I'm offering an idea that will help do it.
Already people
who have plans that pre-date the Affordable Care Act can keep those plans if
they haven't changed. That was already in the law. That's what's called a
grandfather clause that was included in the law. Today we're going to extend
that principle both to people whose plans have changed since the law too effect
and to people who bought plans since the law took effect.
Hmmm... I'm no Constitutional Law professor, but it seems that if there is this thing called a clause in another thing called a law in a bigger thing called an Act, then to "extend that principle" to other people you need another clause in another law in another Act, and all that needs to be passed by this little thing we call
CONGRESS!
But maybe Obama knows more than I do, given that he got his law degree from Harvard. Not sure what his grades were, but...
Hmmm... I'm no Constitutional Law professor, but it seems that if there is this thing called a clause in another thing called a law in a bigger thing called an Act, then to "extend that principle" to other people you need another clause in another law in another Act, and all that needs to be passed by this little thing we call
CONGRESS!
But maybe Obama knows more than I do, given that he got his law degree from Harvard. Not sure what his grades were, but...
So state
insurance commissioners still have the power to decide what plans can and can't
be sold in their states, but the bottom line is insurers can extend current
plans that would otherwise be cancelled into 2014. And Americans whose plans
have been cancelled can choose to re-enroll in the same kind of plan.
Can they? Really? Because insurers haven't made any changes in their programs because of Obamacare. Insurers will just rewrite their policies and rework their systems and reallocate their resources and personnel and do all of those things in a frictionless universe because Obama said so. Sure. That's the ticket.
Can they? Really? Because insurers haven't made any changes in their programs because of Obamacare. Insurers will just rewrite their policies and rework their systems and reallocate their resources and personnel and do all of those things in a frictionless universe because Obama said so. Sure. That's the ticket.
We're also
requiring insurers to extend current plans to inform their customers about two
things: One, that protections -- what protections these renewed plans don't
include. Number two, that the marketplace offers new options with better
coverage and tax credits that might help you bring down the cost.
So if your
received one of these letters I'd encourage you to take a look at the
marketplace. Even if the website isn't working as smoothly as it should be for
everybody yet, the plan comparison tool that lets you browse cost for new plans
near you is working just fine.
Now, this fix won't
solve every problem for every person, but it's going to help a lot of people.
Doing more will require work with Congress. And I've said from the beginning
that I'm willing to work with Democrats and Republicans to fix problems as they
arise.
Oh, you're shitting me, right? Because a month ago if people like me said that we maybe ought to think about delaying Obamacare, you and people like you called me a racist extremist. But now that your legacy is headed down the crapper, you'd love to have some bipartisan blame-sharing, wouldn't you?
This is an example of what I was talking about. We can always make this law work better.
Oh, you're shitting me, right? Because a month ago if people like me said that we maybe ought to think about delaying Obamacare, you and people like you called me a racist extremist. But now that your legacy is headed down the crapper, you'd love to have some bipartisan blame-sharing, wouldn't you?
This is an example of what I was talking about. We can always make this law work better.
It is important
to understand, though, that the old individual market was not working well. And
it's important that we don't pretend that somehow that's a place worth going
back to. Too often it works fine as long as you stay healthy. It doesn't work
well when you're sick. So year after year, Americans were routinely exposed to
financial ruin or denied coverage due to minor pre-existing conditions or
dropped from coverage altogether even if they've paid their premiums on time.
That's one of the reasons we pursued this reform in the first place.
And that's why I
will not accept proposals that are just another brazen attempt to undermine or
repeal the overall law and drag us back into a broken system. We will continue
to make the case, even to folks who choose to keep their own plans, that they
should shop around in the new marketplace because there's a good chance that
they'll be able to buy better insurance at lower cost.
So we're going to
do everything we can to help the Americans who've received these cancellation
notices. But I also want everybody to remember that there are still 40 million
Americans who don't have health insurance at all. I'm not going to walk away
from 40 million people who have the chance to get health insurance for the
first time.
And what have they done with their "chance"? Well, in the first month when they had that chance, 99.8% said, "meh, I'd rather watch Youtube and dick around on Facebook."
And I'm not going to walk away from something that has helped the cost of health care grow at its slowest rate in 50 years.
And what have they done with their "chance"? Well, in the first month when they had that chance, 99.8% said, "meh, I'd rather watch Youtube and dick around on Facebook."
And I'm not going to walk away from something that has helped the cost of health care grow at its slowest rate in 50 years.
So we're at the
opening weeks of the project to build a better health care system for
everybody, a system that will offer real financial security and peace of mind
to millions of Americans.
It is a complex
process. There are all kinds of challenges. I'm sure there will be additional
challenges that come up. And it's important that we're honest and
straightforward in terms -- when we come up with a problem with these reforms
and these laws, that we address them.
But we've got to
move forward on this. It took a hundred years for us to even get to the point
where we could start talking about and implementing a law to make sure
everybody got health insurance. And my pledge to the American people is, is
that we're going to solve the problems that are there, we're going to get it
right, and the Affordable Care Act is going to work for the American people.
So with that, I'm
going to take your questions, and I'm going to start with Julie Pace of AP.
Q: Thank you, Mr. President. The combination of
the website problems and the concerns over the policy cancellations have
crystallized worry within your own party, and polls also show that you're
taking some hit (with the ?) public on both your overall job approval rating
and also hunch factors like trust and honesty. Do you feel as though the flawed
health care rollout has led to a breach in the public trust and confidence in
government? And if so, how do you plan to resolve that?
PRESIDENT
OBAMA: There is no doubt
that people are frustrated. We just came out of a shutdown and the possibility
that for the first time in over 200 years, we wouldn't pay our bills. And
people breathed a sign of relief when that finally got done, and the next thing
they know is, is that the president's health care reform can't get the website
to work and that there are these other problems with respect to cancellation
notices.
And, you know, I
understand why folks are frustrated. I would be too, because sometimes, you
know, people look at what's taking place in Washington, and they say not enough
is getting done that helps me with my life.
Dude, you've essentially been in charge of Washington for five years. Isn't this at long last your problem?
And, you know, regardless of what Congress does, ultimately, I'm the president of the United States, and they expect me to do something about it.
Dude, you've essentially been in charge of Washington for five years. Isn't this at long last your problem?
And, you know, regardless of what Congress does, ultimately, I'm the president of the United States, and they expect me to do something about it.
So in terms of
how I intend to approach it, I'm just going to keep on working as hard as I can
around the priorities that the American people care about.
Working hard at my short game, that is.
And I think it's legitimate for them to expect me to have to win back some credibility on this health care law in particular and on a whole range of these issues in general.
Working hard at my short game, that is.
And I think it's legitimate for them to expect me to have to win back some credibility on this health care law in particular and on a whole range of these issues in general.
And, you know,
that's on me. I mean, we fumbled the rollout on this health care law. There are
a whole bunch of things about it that are working really well which people
didn't notice, all right, because they weren't controversial, so making sure
kids could stay on their parents' plans till they were -- up through the age of
25, and making sure that seniors got more discounts on their prescription drugs
-- there were a whole bunch of stuff that we did well over the first three
years, but we also knew that these marketplaces -- creating a place where
people can shop and, through competition, get a better deal for the health
insurance that their families need -- we always knew that that was going to be
complicated, and everybody was going to be paying a lot of attention to it.
Wait a minute.... if you "always knew" that creating the Obamacare marketplaces was going to be "complicated," why didn't you pay a lot more attention to it?
Wait a minute.... if you "always knew" that creating the Obamacare marketplaces was going to be "complicated," why didn't you pay a lot more attention to it?
And we should
have done a better job getting that right on day one, not on day 28 or on day
40. I am confident that by -- by the time we look back on this next year, that
people are going to say, this is working well, and it's helping a lot of
people. But my intention in terms of winning back the confidence of the
American people is just to work as hard as I can, identify the problems that
we've got, make sure that we're fixing them, whether it's a website, whether it
is making sure that folks who got these cancellation notices get help, we're
just going to keep on chipping away at this until the job is done.
Major Garrett.
Q: Thank you, Mr. President. You say, while
the law was being debated, if you like your plan you can keep it. You said,
after the law was implemented or signed, if you like your plan you can keep it.
Americans believed you, sir, when you said that to them over and over.
Do you not believe,
sir, the American people deserve a deeper, more transparent accountability from
you as to why you said that over and over when your own statistics published in
the Federal Register alerted your policy staff -- and, I presume, you -- to the
fact that millions of Americans would in fact probably fall into the very gap
you're trying to administratively fix now? That's one question.
Second question.
(Laughter.) You were informed or several people in this building were informed
two weeks before the launch of the website that it was failing the most basic
tests internally; and yet a decision was made to launch the website on October
1st. Did you, sir, make that test (sic)? And if so, did you regret that?
PRESIDENT
OBAMA: OK. On the
website, I was not informed directly that the website would not be working as
-- the way it was supposed to. Had I been informed, I wouldn't be going out
saying, boy, this is going to be great. You know, I'm accused of a lot of
things, but I don't think I'm stupid enough to go around saying, this is going
to be like shopping on Amazon or Travelocity, a week before the website opens,
if I thought that it wasn't going to work.
Huh? Whaaaat? Didn't you just tell me that you always knew it was going to be complicated? But now you're saying that you thought it was going to work like Amazon or Travelocity on Day One, because no one told you differently? Did you ask to see test results? Did you order any stress testing on the system? Did you order a beta test six months in advance? Did you listen back in March when your own point man on the project, Henry Chao, said that he only hoped it wouldn't be a "Third World" experience? Where were you while all this was going on?
Huh? Whaaaat? Didn't you just tell me that you always knew it was going to be complicated? But now you're saying that you thought it was going to work like Amazon or Travelocity on Day One, because no one told you differently? Did you ask to see test results? Did you order any stress testing on the system? Did you order a beta test six months in advance? Did you listen back in March when your own point man on the project, Henry Chao, said that he only hoped it wouldn't be a "Third World" experience? Where were you while all this was going on?
Oh, right.
So, clearly, we
and I did not have enough awareness about the problems in the website. Even a
week into it, the thinking was that these were some glitches that would be
fixed with patches, as opposed to some broader systemic problems that took much
longer to fix and we're still working on them.
So you know, that
doesn't excuse the fact that they just don't work, but I think it's fair to
say, no, Major, we -- we would not have rolled out something knowing very well
that it wasn't going to work the way it was supposed to, given all the scrutiny
that we knew was going to be on -- on the website.
With respect to
the pledge I made that if you like your plan you can keep it, I think -- you
know, and I've said in interviews -- that there is no doubt that the way I put
that forward unequivocally ended up not being accurate. It was not because of
my intention not to deliver on that commitment and that promise.
In my law school, we called the two alternative theories of liability here "intentional misrepresentation" (fraud) or "negligent misrepresentation." He's basically admitting the latter, but I think I could get a jury to conclude the former. Put it this way.... if a CEO told this big a whopper about an IPO, the SEC would already have the indictment ready.
We put a grandfather clause into the law but it was insufficient.
In my law school, we called the two alternative theories of liability here "intentional misrepresentation" (fraud) or "negligent misrepresentation." He's basically admitting the latter, but I think I could get a jury to conclude the former. Put it this way.... if a CEO told this big a whopper about an IPO, the SEC would already have the indictment ready.
We put a grandfather clause into the law but it was insufficient.
Keep in mind that
the individual market accounts for 5 percent of the population. So when I said
you can keep your health care, you know, I'm looking at folks who've got
employer-based health care. I'm looking at folks who've got Medicare and
Medicaid. And that accounts for the vast majority of Americans.
This is how the true Stalinist thinks... only 5 percent of the population. That's only, oh, about 15 million people! If he said, hey, I'm going to screw over the populations of Iowa, Missouri, Kansas, Nebraska, and South Dakota, would he get away with that? Omelets... eggs... you get the picture.
And then for people who don't have any health insurance at all, obviously that didn't apply. My commitment to them was you were going to be able to get affordable health care for the first time.
This is how the true Stalinist thinks... only 5 percent of the population. That's only, oh, about 15 million people! If he said, hey, I'm going to screw over the populations of Iowa, Missouri, Kansas, Nebraska, and South Dakota, would he get away with that? Omelets... eggs... you get the picture.
And then for people who don't have any health insurance at all, obviously that didn't apply. My commitment to them was you were going to be able to get affordable health care for the first time.
You have an
individual market that accounts for about 5 percent of the population. And our
working assumption was -- my working assumption was that the majority of those
folks would find better policies at lower cost or the same cost in the
marketplaces and that there -- the universe of folks who potentially would not
find a better deal in the marketplaces, the grandfather clause would work
sufficiently for them. And it didn't. And again, that's on us, which is why
we're -- that's on me.
And that's why
I'm trying to fix it. And as I said earlier, my -- I guess last week, and I
will repeat, that's something I deeply regret because it's scary getting a
cancelation notice.
Now, it is
important to understand that out of that population, typically, there is
constant churn in that market. You know, this market is not very stable and
reliable for people. So people have a lot of complaints when they're in that
marketplace. As long as you're healthy, things seem to be going pretty good.
And so a lot of people think, I've got pretty good insurance, until they get
sick, and then suddenly they look at the fine print and they've got a $50,000
out-of- pocket expense that they can't pay.
We know that on
average over the last decade, each year premiums in that individual market
would go up an average of 15 percent a year. I know that because when we were
talking about health care reform, one of the complaints was, I bought health
care in the individual market, and I just got a notice from the insurer they
dropped me after I had an illness or my premiums skyrocketed by 20 or 30
percent; why aren't we doing something about this?
So part of what
our goal has been is to make sure that that individual market is stable and
fair and has the kind of consumer protections that make sure that people don't
get a rude surprise when they really need health insurance.
But if you just
got a cancelation notice and so far you're thinking, my prices are pretty good,
you haven't been sick, and it fits your budget, and now you get this notice,
you're going to be worried about it. And if the insurer is saying the reason
you're getting this notice is because of the Affordable Care Act, then you're
going to be understandably aggravated about it.
Now, for a big
portion of those people, the truth is, they might have gotten a notice saying,
we're jacking up your rates by 30 percent. They might have said, from here on
out we're not going to cover X, Y and Z illnesses. We're changing the --
because these were all 12- month policies. They -- the insurance companies were
no -- under no obligation to renew the exact same policies that you had before.
But look, one of
the things I understood when we decided to reform the -- the health insurance
market, part of the reason why it hasn't been done before and it's very
difficult to do, is that anything that's going on that's tough in -- in the
health care market, if you initiated a reform, can be attributed to your law.
And -- and so what we want to do is to be able to say to these folks, you know
what, the Affordable Care Act is not going to be the reason why insurers have
to cancel your plan. Now, what folks may find is the insurance companies may
still come back and say, we want to charge you 20 percent more than we did last
year, or we're not going to cover prescription drugs now. But that will --
that's in the nature of the market that existed earlier.
Q: Did you decide, sir, that the simple
declaration was something the American people could handle, but this new honest
answer you just gave now was something they couldn't handle, and you didn't
trust the American people with the fuller truth?
Major Garrett just became my absolute favorite White House correspondent. This is a question that will go down in history, because it captures so perfectly the central pretentiousness of Obama as a liberal elitist. We couldn't handle the truth that could only be known to the exalted mandarin class.
Major Garrett just became my absolute favorite White House correspondent. This is a question that will go down in history, because it captures so perfectly the central pretentiousness of Obama as a liberal elitist. We couldn't handle the truth that could only be known to the exalted mandarin class.
PRESIDENT
OBAMA: No. I think, as I
said earlier, Major, my expectation was that for 98 percent of the American
people, either it genuinely wouldn't change at all, or they'd be pleasantly
surprised with the options in the marketplace and that the grandfather clause
would cover the rest. That proved not to be the case. And that's on me.
And the American
people -- those who got cancelation notices do deserve and have received an
apology from me, but they don't want just words. What they want is whether we
can make sure that they're in a better place and that we meet that commitment.
And by the way, I
think it's very important for me to note that, you know, there are a whole
bunch of folks up in Congress and others who made this statement, and they were
entirely sincere about it. And the fact that you've got this percentage of
people who've had this, you know, impact -- I want them to know that, you know,
their senator or congressman, they were making representations based on what I
told them and what this White House and our administrative staff told them, and
so it's not on them, it's on us. But it is something that we intend to fix....
All right, Roger
-- Roger Runningen. Roger, it's his birthday, by the way. That's not the reason
you got a question, but I thought it was important to note that. Happy
birthday.
Q: Thank you, Mr. President. Back to health
care, can you guarantee for the American people that the health care website is
going to be fully operational for all people -- not just the vast majority --
by November 30? And second, more broadly, this is your signature domestic piece
of legislation.
PRESIDENT
OBAMA: Right.
Q: You hear criticism on the Hill that you
and your White House team are too insular. Is that how this mess came to be?
PRESIDENT
OBAMA: Well, you know, I
think there's going to be a lot of -- there's going to be a lot of evaluation
of how we got to this point. And I'm -- I assure you that I've been asking a
lot of questions about that. (Chuckles.) The truth is that this is, number one,
very complicated. You know, the website itself is doing a lot of stuff.
There aren't a
lot of websites out there that have to help people compare their possible
insurance options, verify income to find out what kind of tax credits they
might get, communicate with those insurance companies so that they can
purchase, make sure that all of it's verified, right? So there's just a -- a
bunch of pieces to it that made it challenging.
And you combine
that with the fact that the federal government does a lot of things really
well. One of the things it does not do well is information technology
procurement. You know, this is kind of a systematic problem that we have across
the board.
Again, haven't you been the President for five years? Isn't this a problem you maybe would have wanted to address before you embarked on the largest technology procurement initiative in the HISTORY OF THE FUCKING WORLD!
Again, haven't you been the President for five years? Isn't this a problem you maybe would have wanted to address before you embarked on the largest technology procurement initiative in the HISTORY OF THE FUCKING WORLD!
And you know, it
is not surprising, then, that there were going to be some problems.
Huh? Whaaaat? Didn't you tell me how surprised you were that there were problems and that no one had told you about them?
Now, I think we have to ask ourselves some hard questions inside the White House, as opposed to why we didn't see more of these problems coming earlier on, A, so we could set expectations, B, so that we could look for different ways for people to end up applying.
Huh? Whaaaat? Didn't you tell me how surprised you were that there were problems and that no one had told you about them?
Now, I think we have to ask ourselves some hard questions inside the White House, as opposed to why we didn't see more of these problems coming earlier on, A, so we could set expectations, B, so that we could look for different ways for people to end up applying.
So, you know,
ultimately, you're right. This is something that's really important to me, and
it's really important to millions of Americans who have been waiting for a
really long time to try go get health care because they don't have it. And you
know, I am very frustrated, but I'm also somebody who, if I fumble the ball,
you know, I'm going to wait until I get the next play, and then I'm going to
try to run as hard as I can and do right by the team. So, you know, ultimately
I'm the head of this team. We did fumble the ball on it. And what I'm going to
do is make sure that we get it fixed.
Someone has to say it... Obama watches way too much ESPN.
Someone has to say it... Obama watches way too much ESPN.
In terms of what
happens on November 30th or December 1st, I think it's fair to say that the
improvement will be marked and noticeable. You know, the website will work much
better on November 30th, December 1st, than it worked certainly on October 1st.
That's a pretty low bar.
Three years. And it didn't work. Now he's had another six weeks of work. And all he can say is it will pass a "low bar" of being better than a disaster? Man, that's salesmanship... "come buy my product, it's not as sucky as it was back when it started sucking, even though it still sucks."
It'll be working a lot better than it is -- it was last week and will be working better than it was this week, which means that the majority of people who go to the website will see a website that is working the way it's supposed to.
Three years. And it didn't work. Now he's had another six weeks of work. And all he can say is it will pass a "low bar" of being better than a disaster? Man, that's salesmanship... "come buy my product, it's not as sucky as it was back when it started sucking, even though it still sucks."
It'll be working a lot better than it is -- it was last week and will be working better than it was this week, which means that the majority of people who go to the website will see a website that is working the way it's supposed to.
I think it is not
possible for me to guarantee that a hundred percent of the people a hundred
percent of the time going on this website will have a perfectly seamless,
smooth experience.
We're going to
have to continue to improve it, even after November 30th, December 1st. But the
majority of people who use it will be able to see it operate the way it was
supposed to.
One thing that
we've discovered, though, that I think is -- is worth noting, a lot of focus
has been on the website and the technology, and that's partly because that's
how we initially identified it; you know, these are glitches. What we're
discovering is that part of the problem has been technology, hardware and
software, and that's being upgraded. But even if we get the -- the hardware and
software working exactly the way it's supposed to with relatively minor glitches,
what we're also discovering is that insurance is complicated to buy. And
another mistake that we made, I think, was underestimating the difficulties of
people purchasing insurance online and shopping for a lot of options with a lot
of costs and lot of different benefits and plans and -- and somehow expecting
that that would be very smooth, and then they've also got to try to apply for
tax credits on the website.
A "mistake" is when a smart person commits an error in analyzing data, or an error in judgment. What happened here is not a "mistake," it's a fundamental failure in adult intelligence. You "underestimated" the complexity of a healthcare industry that is essentially an economy the size of freakin' France! That's not a "mistake"... it's just gross, unadulterated stupidity.
A "mistake" is when a smart person commits an error in analyzing data, or an error in judgment. What happened here is not a "mistake," it's a fundamental failure in adult intelligence. You "underestimated" the complexity of a healthcare industry that is essentially an economy the size of freakin' France! That's not a "mistake"... it's just gross, unadulterated stupidity.
So what we're --
what we're doing even as we're trying to solve the technical problems is also
what can we do to make the application a little bit simpler? What can we do to
make it in English as opposed to bureaucratese? Are there steps that we can
skip while still getting the core information that people need?
And part of what
we're realizing is that there are going to be a certain portion of people who
are just going to need more help and more hand-holding in the application
process.
And so -- so I
guess part of the continuous improvement that I'm looking at is not just a
technical issue; it's also can we streamline the application process; what are
we doing to give people more assistance in the application process; you know,
how do the call centers and the people who are helping folks in person -- how
are they trained so that things can go more smoothly, because the bottom line
ultimately is I just want people to know what their options are in a -- in a
clear way. And you know, buying health insurance is never going to be like
buying a song on iTunes. You know, it's just a much more complicated
transaction.
But I think we
can continue to make it better, all of which is to say that on December -- or
December 1st, November 30th, it will be a lot better, but there will still be
some problems. Some of those will not be because of technological problems,
although I'm -- I'm sure that there will still be some glitches that have to be
smoothed out.
"Low bar," indeed. I think we should call him "President Low Bar."
Some of it's going to be how are we making this application process more user-friendly for folks.
"Low bar," indeed. I think we should call him "President Low Bar."
Some of it's going to be how are we making this application process more user-friendly for folks.
And you know, one
-- one -- one good example of this, by the way, just to use an analogy -- when
we came into office, we heard a lot of complaints about the financial aid forms
that families had to fill out to get federal financial aid. And I actually
remember applying for some of that stuff and remember how difficult and
confusing it was.
And Arne Duncan
over at Education worked with a team to see what we could do to simplify it,
and it made a big difference. And that's part of the process that we've got to
go through. And in fact, you know, if we can get some focus groups and we sit
down with actual users and see, you know, how well is this working, what would
improve it, what part of it didn't you understand, that all, I think, is part
of what we're going to be working on in the weeks ahead.
Q: What about the insularity criticism that
you hear on the Hill?
PRESIDENT
OBAMA: You know, I --
I've got to say I meet with an awful lot of folks, and I talk to an awful lot
of folks every day. And I have lunches with CEOs and IT venture capitalists and
labor leaders and, you know, pretty much folks from all walks of life on a
whole bunch of topics. And if you looked at my schedule on any given day, we're
interacting with a whole lot of people.
And I think it's
fair to say that we have a pretty good track record of working with folks on
technology and IT from our campaign, where, both in 2008 and 2012, we did a
pretty darn good job on that. So it's not that -- you know, the idea that somehow
we didn't have access or were interested in people's -- people's ideas I think
isn't accurate.
What is true is
that, as I said before, our IT systems, how we purchase technology in the
federal government is cumbersome, complicated and outdated. And so this isn't a
situation where -- on my campaign, I could simply say, who are the best folks
out there, let's get them around a table, let's figure out what we're doing and
we're just going to continue to improve it and refine it and work on our goals.
If you're doing
it at the federal government level, you know, you're going through, you know,
40 pages of specs and this and that and the other and there's all kinds of law
involved. And it makes it more difficult -- it's part of the reason why
chronically federal IT programs are overbudget, behind schedule.
Apparently the buck on federal government procurement stopped somewhere else. But won't someone please follow up and ask him... "Mr. President, if the federal government is so inefficient in just buying software, why should anyone ever trust that the federal government can do anything else?" Obama has essentially made the case against Big Government himself, and he doesn't even notice.
And one of the --
you know, when I do some Monday morning quarterbacking on myself, one of the
things that I do recognize is since I know that the federal government has not
been good at this stuff in the past, two years ago as we were thinking about
this, you know, we might have done more to make sure that we were breaking the
mold on how we were going to be setting this up. But that doesn't help us now.
We got to move forward.
Jeff Mason.
Q: Thank you, Mr. President. Today's fix
that you just announced leaves it up to state insurance commissioners and
insurance companies to ultimately decide whether to allow those policies to be
renewed for a year. How confident are you that they will do that? And secondly,
how concerned are you that this flawed rollout may hurt Democrats' chances in
next year's mid-term elections and your ability to advance other priorities,
such as immigration reform?
PRESIDENT
OBAMA: On the first
question, traditionally state insurance commissioners make decisions about what
plans can be or cannot be sold, how they interact with insurers. What we're
essentially saying is the Affordable Care Act is not going to be the factor in
what happens with folks in the individual market. And my guess is right away
you're going to see a number of state insurance commissioners exercise it.
Part of the
challenge is the individual markets are different states. There's some states
that have individual insurance markets that already have almost all the consumer
protections that the Affordable Care Act does. They match up pretty good.
It's not some big
jump for -- for folks to move into the marketplace. In others, there are pretty
low standards, so you can sell pretty substandard plans in those markets, and
that's where people might see a bigger jump in their premiums. So I think
there's going to be some state-by-state evaluation on how this is handled.
But the key point
is, is that it allows us to be able to say to the folks who've received these
notices, look, you know, I, the president of the United States, and the
insurance -- the insurance model of the Affordable Care Act is not going to be
getting in the way of you shopping in the individual market that you used to
have. Now, as I said, there are still going to be some folks who, over time, I
think, are going to find that the marketplaces are better.
One way I -- I
described this to -- I met with a group of senators when this issue first came
up. And it's not a perfect analogy, but you know, we made a decision as a
society that every car has to have a seat belt or air bags. And so you pass a
regulation. And there's some additional cost, particularly at the start, of
increasing the safety and protections, but we make a decision as a society that
the costs are outweighed by the benefits of all the lives that are saved. So
what we're saying now is if you're buying new -- a new car, you got to have a
seat belt.
Well, the problem
with the -- the grandfather clause that we put in place is it's almost like we
said to folks, you got to buy a new car, even if you can't afford it right now.
And sooner or later folks are going to start trading in their old cars.
But, you know, we
don't need -- if their life circumstance is such where, for now at least, they
want to keep the old car, even if the new car is better, we should be able to
give them that option, and that's what we want to do.
And by the way,
that's what we should have been able to do in drafting the rules in the first
place. So again, you know, these are two fumbles on something that -- on a big
game which -- but the game's not over. With respect to the politics of it, you
know, I'll let you guys do a lot of the work on projecting what this means for
various political scenarios.
There is no doubt
that our failure to roll out the ACA smoothly has put a burden on Democrats,
whether they're running or not, because they stood up and supported this effort
through thick and thin, and, you know, I feel deeply responsible for making it
harder for them rather than easier for them to continue to promote the core
values that I think led them to support this thing in the first place, which
is, in this country, as wealthy as we are, everybody should be able to have the
security of affordable health care.
And that's why I
feel so strongly about fixing it. My first and foremost obligation is to the
American people, to make sure that they can get what's there if we can just get
the darn website working and smooth this thing out, which is plans that are
affordable and allow them to advantage of tax credits and give them a better
deal.
But I also do
feel an obligation to everybody who -- out there who supported this effort. You
know, when we don't do a good job on the rollout, we're letting them down. And,
you know, I don't -- I don't like doing that. So my commitment to them is we're
going to just keep on doing better every day until we get it done.
And in terms of
the impact on me -- I think to some extent I addressed it when I talked to
Julie (sp) -- you know, there are going to be ups and downs during the course
of my presidency. And, you know, I think I said early on when I was running, I
am not a perfect man and I will not be a perfect president, but I'll wake up
every single day working as hard as I can on behalf of Americans out there from
every walk of life who are working hard, meeting their responsibilities but
sometimes are struggling because the way the system works isn't giving them a
fair shot.
And -- and that
pledge I haven't broken. That commitment, that promise continues to be --
continues to hold; the promise that I wouldn't be perfect, number one, but also
the promise that as long as I've got the honor of having this office, I'm just
going to work as hard as I can to make things better for folks.
Pathetic. How many times in this press conference did he say how "hard" he works? Dude... you're the fucking President. Stop whining already. Lots of people work hard and they're not this big of pussies about it. And, oh, by the way, when the rest of us work "hard," we are also expected to get results.
Pathetic. How many times in this press conference did he say how "hard" he works? Dude... you're the fucking President. Stop whining already. Lots of people work hard and they're not this big of pussies about it. And, oh, by the way, when the rest of us work "hard," we are also expected to get results.
And what that
means specifically in this health care arena is we can't go back to the status
quo. I mean, right now everybody is properly focused on us not doing a good job
on the rollout. And that's legitimate and I get it.
There have been
times where I thought we were -- got, you know, slapped around a little bit
unjustly. This one's deserved, all right? It's on us.
But we can't lose
sight of the fact that the status quo before the Affordable Care Act was not
working at all. If -- if the health care system had been working fine and
everybody had high-quality health insurance at affordable prices, I wouldn't
have made it a priority. We wouldn't have been fighting this hard to get it
done, which is why when I see sometimes folks up on Capitol Hill, and
Republicans in particular, who have been suggesting, you know, repeal, repeal,
let's get rid of this thing, I keep on asking, well, what is it that you want
to do? Are you suggesting that the status quo was working? Because it wasn't,
and everybody knows it. It wasn't working in the individual market, and it
certainly wasn't working for the 41 million people who didn't have health
insurance.
And so what we
did was we chose a path that was the least disruptive to try to finally make
sure that health care is treated in this country like it is in every other
advanced country, that it's not some privilege that just a certain portion of
people can have, but it's something that everybody has some confidence about.
And you know, we didn't go far left and choose an approach that would have been
much more disruptive. We didn't adopt some more conservative proposals that
would have been much more disruptive. We tried to choose a way that built off
the existing system.
But it is
complicated. It is hard. But I make no apologies for us taking this on because
somebody, sooner or later, had to do it.
I do make
apologies for not having executed better over the last several months....
And with that and a buck, here's your coffee.
My prediction. This is the President's "jump the shark" moment.
And with that and a buck, here's your coffee.
My prediction. This is the President's "jump the shark" moment.
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